Returns & Exchanges

At Pure, we want you to be completely satisfied with your beauty routine. If a product isn't the right fit for your skin, you can return or exchange it within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download your pre-paid shipping label provided by our system.

• 3.
  Pack Your Items

  Securely place the products in their original packaging to ensure they arrive safely at our warehouse.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received, your refund will be processed within 5-7 business days.